Product Warranty

Daikin Airconditioning India Private Limited (“DAIPL”) Product

1. Product Warranty – as effective from September 01, 2020

A. Split Unit Hi-wall Non-Inverter

The Daikin Split Air conditioner (hereinafter referred to as “Product”) comes with 12 months warranty from the date of invoice to customer, (“initial warranty period”) on all parts except front grill & plastic parts and, thereafter 4 years (48 months) additional warranty on the compressor, from the end of initial warranty period of the product (“additional warranty period”) (initial warranty period and additional warranty period is hereinafter referred to as “warranty”). In the additional warranty period, the purchaser shall be only entitled to repair/replacement of compressor wherein the additional/ancillary cost associated to gas charging, related labour and transportation charges or any parts such as condenser coil, evaporator coil, capillary, suction line, electronic parts, etc. are not covered and shall be borne by the purchaser. Provided always that the warranty card bears the rubber stamp, date & signature of DAIPL’s Authorized Dealer.

B. Split Unit Hi-wall Inverter

The Daikin Split Air conditioner (hereinafter referred to as “Product”) High wall inverter comes with 12 months warranty from the date of invoice to customer, (“initial warranty period”) on all parts except front grill & plastic parts and, thereafter 4years (48 months) additional warranty on PCB card (printed circuit board) and 9 years (108 months) additional warranty on the compressor, from the end of initial warranty period of the product (“additional warranty period”) (initial warranty period and additional warranty period is hereinafter referred to as “warranty”). However, in case of PCB - The PCB card of indoor or outdoor unit shall be repaired/replaced whichever is required at the sole discretion of DAIPL. This additional warranty will not cover handling and fixing charges of PCB Card. Any failure due to improper power supply as detailed in point no 4 below shall not be covered in this additional warranty period. With respect to compressor, the additional warranty covers compressors and shall not cover gas charging, related labour and transportation charges or any parts suchas condenser coil, evaporator coil, capillary, suction line, electronic parts, etc. Provided always that the warranty card bears the rubber stamp, date & signature of DAIPL’s Authorized Dealer.

Terms and Conditions Under Product Warranty Card

  • The Warranty is confined to the purchaser who has purchased the Product, only from DAIPL or an Authorized dealer or Distributor of DAIPL (“Purchase”/ ”First Purchaser”). The warranty including the Additional warranty cannot be transferred by the First Purchaser to any person by whatever means of the same Product.
  • DAIPL warrants to the First Purchaser, that the product is free from defects in material and workmanship under normal use and service for the initial warranty period.
  • Warranty does not cover accessories external to the Product.
  • The Product is designed to operate at voltage supply of 230 Volts plus or minus 10% in case of single phase Product & 415 V plus or minus 5% in case of three phase product. Any failure due to operation of the Product outside the voltage limits will not be covered under this warranty. If the voltage availability is outside these limits, the Purchaser is required to install a proper stabilizing equipment. However, voltage stabilizing equipment is not covered under this warranty.
  • The first Purchaser shall be entitled to the following services under the Warranty, free of cost, by authorized dealer / authorized representatives of DAIPL.
    • Preventive Maintenance of Product
      • Preventive maintenance checkup will be carried out two times in a period of 12 months from the date of invoice on request from the user, which will include;
      • General cleaning and brushing.
      • General internal checkup.
      • Cleaning of Air filter.
      • Lubrication of moving parts.
      • Checking of electrical contracts.
  • In case of complaint registered by the Purchaser all efforts will be made promptly to attend to the complaint. Repair / replacement of part(s) during the Warranty will be free of cost, if it is determined by the authorized representative/dealer of DAIPL that these are due to manufacturing defects. In no case this Warranty shall be extended to the replacement / return of product.
  • This warranty for the Product will expire automatically upon completion of 12 months from the date of invoice, irrespective of the period the product was / was not in use by the Purchaser or was not giving proper performance or was under breakdown or the time taken for repair / replacement of defective parts or even if some part/s have been repaired or replaced during the Warranty period.
  • Call registered with the centralized helpline/authorized service center, wherein only cleaning of the unit/parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not to be considered as defects.
  • If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the Purchaser’s unit due to continuous usage of the unit. Any matching components changed at Purchaser’s request will be on chargeable basis except the component which actually needed.
  • For the Product installed outside the municipal limits of the city jurisdiction, to and fro expenses incurred in collecting the Product or parts thereof and expenses incurred lodging, boarding conveyance and other incidental charges will be borne by the Purchaser and shall be payable in advance.
  • In case of shifting of Product by the original Purchaser, then in order to avail continuing Warranty on the Product, the Purchaser should call DAIPL’s authorised representative/dealer for carrying out any altera¬tion in the Installation of the Product. The responsibility including expenses for shifting/transportation/transit insurance of the Products shall rest with the Purchaser. The charges toward repair/replacement of parts consequent to shifting, if any, will be to Purchaser’s account.
  • DAIPL undertakes no liability for any direct, indirect and consequential losses, damages such as loss of profit, loss of goodwill, loss of life etc and/or damages caused to the Purchaser or third party due to non or partial performance of the Product or any part thereof.
  • The Purchaser should preserve the original invoice and Warranty Card for necessary verification and produce it at the time of service.
  • The nominal capacity of Product is at standard test condition. Any deviation in the condition either on outdoor or indoor side will affect the Product performance.
  • The decision of DAIPL with regard to the settlement of all claims under this Warranty shall be final.
  • Courts in Delhi shall have exclusive jurisdiction in the event of any dispute.

Conditions Under Which This Warranty Shall Become Void

The First Purchaser clearly understands and agrees that the warranty conditions shall be null and void, if:

  • The Product is transferred by the First Purchaser to any person.
  • The Warranty Card is not completed properly at the time of purchase of Product.
  • The completed warranty Card is not presented to authorized service personnel at the time of service of the Product.
  • The Product is not operated according to instructions given in the Operating Instruction Booklet.
  • Installation of Product by any person other than DAIPL’s authorised dealer/representative.
  • Use of spurious fragile parts, such as front grill, knobs, louvers, air filters etc.
  • Presence of foreign objects in the Product.
  • Product connected to improper power supply.
  • Damage to the Product due to operation in an abnormally corrosive alkaline/acidic atmosphere.
  • Damage resulting due to any defect which is not immediately notified to DAIPL and/or its Authorised dealer/representative.
  • Any defect or damage resulting due to improper maintenance of Product.
  • Removal, obliteration or alteration of original serial number of the Product including compressor and other parts.
  • Defects are caused beyond control of DAIPL like lightening, abnormal voltage, Acts of God, environ¬mental conditions, negligence of Purchaser in using Product or while in transit to service center or Purchaser’s place of usage of Product.
  • Damage to the Product or any part/s due to transportation or shifting is not covered under Warranty.
  • The Warranty of the Product is void, if the failure of the compressor is due to lack of proper preventive maintenance of the Product by the Purchaser or if the Product is repaired or attended by an unauthorized person. DAIPL’s decision in this regard will be final and binding on the Purchaser

2. Product Warranty – as effective from September 1, 2019 to August 31, 2020

The Terms and Conditions are as under:

DAIKIN AIR CONDITIONING INDIA PRIVATE LIMITED ("DAIPL")

PRODUCT

RA Split Unit Hi-wall Inverter

The Daikin Split Air conditioner (hereinafter referred to as “Product”) High wall inverter comes with 12 months warranty from the date of commissioning or 15 months warranty from the date of Invoice / dispatch, whichever is earlier (“Initial Warranty Period”) on all parts except front grill & plastic parts and, thereafter 9 years (108 months) additional warranty (**) on the compressor, from the end of initial warranty period of the product. Provided always that the warranty card bears the rubber stamp, date & signature of DAIPL’s Authorized Dealer.

Terms And Conditions Under Product Warranty Card
  • (*) Additional Warranty on compressor will continue even after the expiry of the Initial Warranty Period. The Additional Warranty covers compressors only. Gas charging is included only when compressor is defective due to manufacturing defect and in inoperative. The additional warranty period shall not cover any parts such as condenser coil, evaporator coil, capillary, suction line, electronic parts, etc.
  • (**) Additional 9 years (108 months) compressor warranty will continue even after the expiry of initial warranty period. The 9 year period shall be divided into two phases: Phase 1 cover first 4 years and phase 2 covers remaining 5 years of compressor warranty period respectively. During phase 1 i.e. first 4 years (48 months) warranty covers compressor only. Gas charges is included only when compressor is defective due to manufacturing defect & is inoperative. During phase 2 i.e. the remaining 5 years will cover the compressor only. Gas charges & allied expenses shall be borne by the customer. The additional warranty period shall not cover any parts such as condenser coil, evaporator coil, capillary, suction line, electronic parts, etc.
Customer Support Information: Give A Missed Call: @ 9210188999, Call Our Customer Contact Centre: 011-40319300 / 1860 180 3900 or Write To Us at: customerservice@daikinindia.com
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